First Colony Mall FAQs
GENERAL INFORMATION
Monday–Thursday: 11AM–8PM Friday–Saturday: 11AM–9PM Sunday: 12PM–6PM
281.265.2353
16535 Southwest Freeway, Sugar Land, TX 77479
Take exit 108 from I-69/US-59 S toward Sugar Land Arpt/TX-6 and exit 109 from I-69/US-59 N toward Sugar land Arpt/TX-6
Downtown Houston is 22 miles away
Yes, mall walkers can come to First Colony Mall two hours before the mall opens through any public entrance.
All job openings are found on our jobs page. You will find a list of available positions at the mall with descriptions of the job and its requirements, as well as information on how to apply.
Only service animals are permitted. Service animals must be on a leash at all times.
Yes, but they will be moved if found not attended.
There is no smoking or vaping with in 50 feet of any entrance. No Inside Smoking or vaping
Yes. Please contact the management office at (281) 265-2353 if you would like to do a Scavenger Hunt.
Sugar Land Town Center and City Hall is next door to First Colony Mall. The Sugar Land Marriott is the closest hotel to First Colony Mall.
You can find local attractions on the Visit Sugar Land website https://www.visitsugarlandtx.com/
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The food court and next to Macy’s
Next to the food court
In the women’s restroom located next to the food court
First Colony Mall offers two nursing rooms and they are in the women’s restroom located next to the food court.
There are seating areas located across from Apple, Macy’s, JC Penney, Dillard’s and Dillard’s Men’s court
SERVICES
Yes, the Children’s Play Area is located in the JCPenney court near PacSun.
Yes. Stay up to date with the latest events at First Colony Mall on the Events page on our website.
Yes. AMC is located across the street from First Colony Mall
No
No
No
No
Yes. There are massage chairs located in Dillard’s Court.
No
The lawn is located outside of entrance 3 next to Cheesecake Factory
Yes. After placing an order with a participating store or restaurant, simply go to the pickup location specific to the retailer you shopped with. Once there, our First Colony Mall Curbside Parking Area will have spaces labeled so you can provide the store your exact location when you arrive.
Entrance 2
No
No
When a person calls about a lost or stolen vehicle, we often find they forgot where they have parked. We will get a description of the car so we can start looking on camera. We also have a mobile unit pick up the owner and go looking for the car. We will often use a key fob to listen for the beep of the alarm. If the car is found to have been stolen, we will call SLPD. At time they get the call that the car has been stolen so they will have us check the property until we are 100 % sure the car is not on property
The overnight officer will ticket each vehicle that is left on property after 2am. Once a third ticket is placed on a car it is considered as abandoned. At that time, the security director contacts the General Manager to authorize a tow by a selected tow company. There are signs posted at various places on the property. If a vehicle is used in a crime such as shoplifting Sugar Land PD may request that car to be towed by the city contractor.
No
No
STORES & DINING OPTIONS
Yes, there is outdoor dining at any of our restaurants located on the lawn.
Yes. Our restaurants on the lawn offer group dining.
PARKING & VALET
Parking is free.
No
No
Yes, there are two charging stations in the Macy’s parking lot. There are additional charging stations in front of Dick’s Sporting Goods and in the Lifestyle area. You will need to download The Shell APP and log in to be able to charge your vehicle.
No
SECURITY
281.265.4424, located next to the management office and the restrooms that are near the food court
Lost and found is located in the security office. Their office is located past the restrooms next to the food court.
Yes. Anyone that needs an escort can call the security office near the food court by phone at 281-265-4424 or by the use of the Live Safe Application
Yes. Security will call the Sugar Land Police Dept for any Tenant of guest who needs to speak with them. On the days that we have off duty officers working they will try to help as they can.
Yes. The Basic First Aid Level with the ability to deploy AED and Narcan. In the case of sever medical emergency or injury Sugar Land Fire/EMS is called for evaluation.
AMENITIES
Yes, First Colony Mall offers wheelchairs at no cost. You can check them out through security, which is located in the food court next to the family restrooms, on a first come, first served basis.
Yes, single strollers are available to rent for $8 and can be picked up at entrance 1 near Helzberg Diamonds/Kay Jewelers and at entrance 5 near Great American Cookies/Claire’s. Double strollers are available to rent for $10 at entrance 2 near Forever 21/FCM Dentist.
The mall itself is one level. However, we do have elevators located in Macy’s and Dillard’s garage.
Yes, located in the soft seating area next to the restrooms in the food court.
There are ATMs at First Colony Mall located in the food court, across from Marble Slab as well as in the Dillard’s wing.
No
No
MALL FEEDBACK
The mall management office is located next to the restrooms that are near the food court.
Submit feedback about First Colony Mall through the Feedback button in the website footer.